Privacy Policy
Last updated: March 2026
Neurabits Pty Ltd ("Neurabits", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at neurabits.com.au or engage with our services.
Please read this policy carefully. By using our website or services, you agree to the practices described below.
1. Information We Collect
Information You Provide Directly
When you contact us, request a demo, or enquire about our services, we may collect:
- Name — to address you personally in correspondence
- Email address — to respond to enquiries and send service-related communications
- Phone number — for follow-up calls when requested
- Company name and job title — to understand your business context and tailor our response
- Message content — the details you share about your project or enquiry
Information Collected Automatically
When you visit our website we may automatically collect:
- Usage data — pages visited, time spent, links clicked, referring URL
We do not use cookies for tracking or advertising. Any analytics we collect are aggregated and anonymised.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Schedule and deliver product demonstrations
- Send follow-up communications directly related to your enquiry
- Improve our website content and user experience
- Comply with legal obligations
We do not use your information for unsolicited marketing or sell it to third parties.
3. Sharing of Information
We do not sell, trade, or rent your personal information to any third party.
We may share your information with:
- Service providers — companies that help us operate our website and email systems (e.g. Zoho Mail for transactional email), bound by confidentiality agreements
- Professional advisers — lawyers, accountants, and auditors where required for legal or business purposes
- Regulatory authorities — where required by law, court order, or government regulation
4. Data Retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 3 years from the date of last contact, after which it is securely deleted.
5. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include:
- Encrypted email transmission (TLS/SSL)
- Restricted access to personal data on a need-to-know basis
- Regular review of security practices
No method of transmission over the internet is 100% secure. We encourage you to contact us promptly if you believe your information has been compromised.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at info@neurabits.com. We will respond within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@neurabits.com.